Terms and conditions of use

§ 1 General Provisions

1. The online store available at the electronic address https://piagtea.com is operated by PIAG TEA sp. z o.o., with its registered office in Wągrowiec, ul. Ks. Wujka 15A, 62–100 Wągrowiec, entered into the Register of Entrepreneurs kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 9th Commercial Division of the National Court Register under the number KRS: 0000986200, NIP: 766-200-74-99, REGON: 522766086, with a share capital of PLN 50,000.00.

2. Contact with the Seller:
   a) Correspondence address: PIAG TEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec
   b) Email: shop@piagtea.com or biuro@piagtea.com
   c) Telephone: +48 510 184 181 (charges according to the operator’s rates), available Monday to Friday from 10:00 a.m. to 4:00 p.m.

3. Announcements, advertisements, price lists, and other information about goods provided on the Online Store’s website, in particular their descriptions, technical and functional parameters, and prices, constitute an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code of 23 April 1964.

4. Definitions of terms used in the Regulations:
   a) Digital Services Act (DSA) – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC.
   b) Business days – weekdays from Monday to Friday, excluding statutory public holidays.
   c) Customer – a natural person, legal person, or organizational unit without legal personality, to which legal capacity is granted by law, with whom a Sales Agreement may be concluded, and who uses services provided electronically.
   d) Consumer – pursuant to Article 221 of the Civil Code of 23 April 1964, a natural person concluding a legal transaction with the Seller not directly related to their business or professional activity.
   e) Account – an individual account created by the Seller upon the Customer’s registration, where data provided by the Customer and information regarding placed orders are stored.
   f) Entrepreneur – a natural person, legal person, or organizational unit without legal personality, to which legal capacity is granted by law, conducting business or professional activity in their own name and entering into legal transactions directly related to such activity.
   g) Entrepreneur with Consumer Rights – a natural person concluding a Sales Agreement directly related to their business activity, where the content of the Sales Agreement indicates that it does not have a professional character for that person, in particular resulting from the subject of their business activity made available under the provisions on the Central Register and Information on Economic Activity.

h) Sales Point – a point of sale operated by the Seller for orders with the personal collection option at the address: ul. Ks. Wujka 15A, 62–100 Wągrowiec.
i) GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ L 119, 4 May 2016).
j) Online Store (hereinafter also referred to as the “Store”) – the online store operating at the electronic address https://piagtea.com.
k) Seller/Service Provider – PIAG TEA sp. z o.o., with its registered office in Wągrowiec, ul. Ks. Wujka 15A, 62–100 Wągrowiec, entered into the Register of Entrepreneurs kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 9th Commercial Division of the National Court Register under the number KRS: 0000986200, NIP: 766-200-74-99, REGON: 522766086, with a share capital of PLN 50,000.00.
l) Goods – a product available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.
m) Content – any statement submitted by the Customer within the Online Store or on the Blog, in particular information in the form of text, photos, graphics, or other materials placed by the Customer within the Store or Blog.
n) Sales Agreement – a distance sales agreement concluded between the Customer and the Seller, under the terms specified in these Regulations.

§ 2 Technical Requirements

1. The Service Provider ensures the operation of the ICT system in such a way that the Customer may, at any time and free of charge, terminate the use of the service.

2. The technical requirements necessary for cooperation with the ICT system used by both the Customer and the Service Provider are as follows:
   a) possession of a computer, laptop, or other device with Internet access,
   b) possession of an email account,
   c) an Internet browser: Mozilla Firefox, Microsoft Edge, Google Chrome, Opera, Safari, or another available browser in a version from the last 12 months,
   d) enabling cookies and JavaScript applets in the browser,
   e) recommended minimum screen resolution: 1024 × 768 pixels or higher.

3. In the event that additional technical requirements, other than those indicated in paragraph 2 of this section, are necessary for the use of services, the Service Provider shall inform the Customer by specifying such requirements in the description of the given service on the Store’s website.

4. The Service Provider shall make every effort to ensure that the Store’s website can be used by Customers with all popular Internet browsers, types of computers, and types of Internet connections. The Service Provider does not guarantee and is not responsible for ensuring that every hardware configuration used by the Customer will allow the use of the Online Store’s website.

5. A Customer using the Store’s website is obliged to:
   a) use the Store in accordance with its intended purpose and refrain from providing unlawful content,
   b) use all content available within the Store solely for personal use,
   c) refrain from actions that infringe the rights of third parties, generally accepted social norms, or good customs,
   d) refrain from actions involving the distribution or posting of unsolicited commercial information (spam) within the Store,
   e) refrain from programming or hacking activities, including attempts to make any changes to the Store’s source code,
   f) not disclose login credentials to their Account to unauthorized persons,
   g) not impersonate another person.

6. For correspondence received via email, it is necessary to have an active email account; in the case of attachments delivered along with an email, software capable of opening files of the given type is required, in particular: pdf, doc, docx.

7. The Service Provider declares that cookies are used in the provision of electronic services. Detailed information in this regard is available in the “Privacy Policy” section.

§ 3 Information on Risks Associated with the Use of Services Provided Electronically by the Service Provider

1. The Service Provider draws special attention to the fact that the provision of electronic services involves risks on the part of the Customer as a user of the Internet.

2. The basic risks associated with the use of the Internet include:
   a) malware – various applications or scripts causing harmful or malicious effects on the user’s ICT system, such as viruses, worms, trojans,
   b) spyware – programs that track and collect information about the Customer and transmit it to the author of the program,
   c) hacking attacks – intrusions into the Customer’s system using hacking tools,
   d) phishing – obtaining confidential information (e.g., passwords) by impersonating another person,
   e) spam – unwanted and unsolicited electronic messages sent simultaneously to multiple recipients, often containing advertising content,
   f) cryptanalysis – the possibility of detecting a weakness in a cryptographic system in order to break or bypass it.

3. To avoid the above-mentioned risks, the Customer should install antivirus software on the computer or device used to connect to the Internet. The software should be regularly updated. Additionally, it is recommended that the Customer using electronic services enables a system firewall.

4. Any unusual signals in the operation of the Online Store, in particular a different appearance of the Store’s website, previously unseen notifications, messages, images, etc., without prior notice from the Service Provider regarding the possibility of such incidents, may indicate an attempt of unlawful activity by third parties. In such circumstances, the Service Provider recommends immediately discontinuing the use of the Store’s website and notifying the Service Provider of the situation.

§ 4 Services Provided Electronically

1. The Service Provider provides services in accordance with the Act of 18 July 2002 on the provision of electronic services.

2. The electronic services provided by the Service Provider are as follows:
   a) Blog – a service available to Customers via the “Blog” tab, where a knowledge base about coffee and tea is available. The service is provided free of charge.
   b) Gift Vouchers – a service available to Customers via the “Gift Vouchers” tab, enabling the purchase of a gift voucher for Goods available in the Online Store to be given to another person. To use the service, the Customer must go to the “Gift Vouchers” tab, enter the value of the voucher, choose the delivery method, pay for the voucher, and then place an order for the voucher’s execution by clicking the button enabling the voucher order to be processed.
   c) Add to Favorites – a service available to Customers who have an Account in the Store, enabling them to create a list of favorite Goods. To use the service, the Customer must first access their Account, select the Goods to be added, and click the “Add to Favorites” button on the Goods’ page. The service is provided free of charge.
   d) Comments on the Facebook company profile – a service enabling Customers to post comments under posts on the Service Provider’s official company profile on Facebook. This service is described in detail in § 5 of these Regulations. The service is provided free of charge.
   e) Contact – a service enabling the Customer to contact the Service Provider via the “Contact” tab. The service is provided free of charge.
   f) Buy, Recommend, Benefit – a service enabling the Customer to obtain discounts on Goods available in the Seller’s offer, as well as to recommend the Store and the Goods available in the Seller’s offer to other Customers. The service is available on the Store’s website under the “Buy, Recommend, Benefit” tab. The service is provided free of charge.
   g) LiveChat WhatsApp Web – a service enabling Customers to conduct conversations and correspondence with Store employees via the “LiveChat WhatsApp Web” communicator. The service is provided free of charge.
   h) Newsletter – a service consisting of sending commercial information electronically, described in detail in § 6 of these Regulations. The service is provided free of charge.

i) Reviews – a service enabling Customers to submit reviews of Goods available in the Seller’s offer. The service is available on the Product page under the “Reviews” tab. The rules for posting reviews are described in detail in § 7 of these Regulations. The service is provided free of charge.

j) Referrer – a service enabling the Customer to indicate who referred them to the Service Provider’s Online Store. The service is available during Account registration in the “Log in” section after clicking the “Don’t have an account? Create one here” button and providing the referrer’s e-mail address. The service is provided free of charge.

k) Availability notification – a service enabling a Customer interested in a Product that has the status “Currently unavailable” to receive information about that Product’s availability. To use the service, on the Product page for the unavailable Product the Customer must provide an e-mail address and click the “Notify me when available” button. The availability notification will be sent to the Customer’s e-mail address when the Product becomes available in the Seller’s offer. The service is provided free of charge.

l) Password reminder – a service enabling the Customer to generate a new password for their Account. To create a new password, in the “Log in” section click “Forgot password / Password reminder”, then enter the e-mail address and click the “Send reset link” button. The service is provided free of charge.

m) Radio Piag – a service enabling the Customer to listen to radio programming using a free Spotify account. The service is provided free of charge.

n) Get directions – a navigational tool available within the Store that allows Customers to plan a route via Google Maps. After clicking the “Get directions” button, the Store’s system redirects the user to Google Maps to facilitate reaching the Seller’s physical location.

o) Account – a service consisting of providing the Customer with the ability to register an Account in the Online Store, described in detail in § 8 of these Regulations. The service is provided free of charge.

p) Orders – a service enabling Customers to place orders in order to conclude a Sales Agreement, described in detail in § 9 of these Regulations. The service is provided free of charge.

§ 5 Service — Comments on the Service Provider’s Company Facebook Profile

1. The Customer may post comments under posts on the Service Provider’s company profile on Facebook.

2. By posting a comment the Customer voluntarily disseminates Content. The Service Provider is not the author of posted comments; it only provides the necessary ICT resources for that purpose.

3. When posting a comment the Customer is obliged to observe the following rules:
   a) the comment should relate to the subject matter of the given post,
   b) when drafting a comment the Customer should use neutral language, avoiding words considered offensive or likely to be perceived negatively by other recipients,
   c) the comment must not infringe the rights of third parties, in particular rights related to intellectual property, trademarks, image or privacy of third parties,
   d) the comment must not contain personal data of third parties or images of third parties without legally required permission or consent,
   e) the comment must not contain marketing content or advertisements for other websites, products or services,
   f) the comment must not contain personal remarks directed at other commenters.

4. A comment published by the Customer is a form of Content, which means the Service Provider may moderate comments under the rules set out in these Regulations. If it is determined that a comment contains illegal Content, any person may notify the Service Provider of that fact. The procedure for reporting illegal Content is described in detail in § 19 of these Regulations.

§ 6 Newsletter Service

1. The Newsletter service consists of sending commercial information electronically. The Newsletter service is provided for an indefinite period of time, no more than once per week.

2. The Customer may consent to receiving commercial information in the form of a Newsletter in the following ways:
   a) during Account registration by selecting the checkbox “Subscribe to Newsletter”,
   b) when placing an order by selecting the checkbox “Subscribe to Newsletter”,
   c) via the “Subscribe to Newsletter” tab by entering an e-mail address and clicking the “Subscribe” button.

3. Each e-mail sent as part of the Newsletter service contains the sender’s details, commercial information related to the promotion of goods and services, as well as a link enabling the Customer to unsubscribe from the Newsletter service.

4. The Customer may change the previously provided e-mail address used for the Newsletter service. The e-mail address can be changed by sending a message to: shop@piagtea.com.

5. The Customer may unsubscribe from the Newsletter at any time without providing a reason. Unsubscribing from the Newsletter service may be done by sending an e-mail to: shop@piagtea.com, by clicking the “Unsubscribe” button located in the footer of each e-mail sent under the Newsletter service, or by logging into the Account and unchecking the consent to receive the Newsletter.

§ 7 Reviews Service

1. The Service Provider provides the possibility to post reviews of the Goods offered by the Seller. By submitting a review of a selected Good, the Customer voluntarily disseminates Content. The Seller is not the author of the reviews but only the entity providing the necessary IT resources for this purpose.

2. A review may only be submitted for Goods actually purchased in the Online Store and only by a Customer who has made such a purchase and then posted a review of the Good. This serves as protection against the publication of reviews by Customers who have not purchased the Good.

3. Reviews in the Store may appear on various subpages, in particular under the “Reviews” tab. They may also link to external services presenting Customer reviews, such as Google Business Profile, the company’s Facebook fanpage, Instagram, or YouTube.

4. It is prohibited to post a review that can be presumed to aim at manipulating the overall rating of a Good, e.g., when an order was placed solely for the purpose of submitting a positive or negative review.

5. A review may be submitted via the “Reviews” tab, available on the product page of a selected Good, by clicking the “Write your review” button.

6. By posting a review, the Customer is obliged to comply with the following rules:
   a) the review should concern only Goods available in the Seller’s offer,
   b) when drafting the review, neutral language must be used without words considered offensive, which could be negatively perceived by other recipients,
   c) the review must not infringe the rights of third parties, in particular intellectual property rights, trademarks, image rights, or privacy,
   d) the review must not include personal data of third parties or images of third parties without the required legal authorization or consent,
   e) the review must not be written in exchange for remuneration,
   f) the review must not contain links or other spam content,
   g) the review must not incite violence against any living beings, including animals,
   h) the review must not violate personal rights.

7. The Service Provider publishes reviews only from Customers who have purchased Goods in the Online Store. To verify that reviews indeed originate from its Customers, the Service Provider undertakes the following actions:
   a) before publishing a submitted review, the Service Provider verifies whether it complies with these Terms and Conditions, in particular whether the reviewer is a Customer of the Online Store, i.e., whether the person made a purchase in the Online Store, and whether the review concerns the Good purchased by that person,
   b) in case of any doubts, the Service Provider reserves the right to contact the author of the review to clarify and confirm that the person is indeed a Customer of the Online Store or has purchased the reviewed Good.

8. If a review raises doubts for the Service Provider, it will not be published. A person whose review was not published or was removed by the Service Provider may contact the Service Provider to clarify the situation and establish the reasons.

9. The Service Provider does not post false reviews. The Service Provider publishes both positive and negative reviews. The Service Provider does not provide sponsored reviews.

10. A review published by the Customer is a type of Content. Accordingly, the Service Provider may moderate reviews. If it is found that a review contains unlawful Content, any person may notify the Service Provider of this fact. The procedure for reporting unlawful Content is described in detail in § 19 of these Terms and Conditions.

§ 8 Account Service

1. The Customer gains access to the Account after completing registration. Registration is voluntary and free of charge. Within the Account, the Customer may enter, edit, or delete data, view the history of orders placed, and use other Account functionalities.

2. Registering an Account requires the following steps:
   a) click on the “Log in” tab,
   b) click the “I don’t have an Account” button,
   c) provide personal data: first name, last name, email address,
   d) provide login information: password, confirm password,
   e) read the Terms and Conditions and confirm acknowledgment,
   f) click the “Register” button.

3. After completing the above steps, a message confirming registration is sent to the email address provided during registration. Registering an Account constitutes the conclusion of an agreement between the Customer and the Service Provider for the provision of the Account service. This service is provided free of charge for an indefinite period.

4. A Customer who is a user of Facebook or Google may register via Facebook or Google. Account creation takes place by redirecting from the Online Store to the Facebook or Google website, where the Customer provides their username and password for the relevant service. After authorization on the Facebook or Google site, the Customer is redirected back to the Online Store, where the Account is registered. The Service Provider receives the following personal data from Facebook: first name, last name, Facebook username, and email address.

5. Account registration is not required to use the Store, including placing an order. Logging in to the Account is done via the “Log in” tab, by entering the email address, password, and clicking the “Log in” button. A Customer who is a user of Facebook may log in using their Facebook account. A Customer may also log in using their Google account.

6. The Customer has the right to make changes to the data provided during Account registration. To do so, they should log in to the Account and then modify the data under the “My Account” tab. Data modification and correction is also possible via email at: shop@piagtea.com.

7. The Customer may terminate the agreement for the Account service with immediate effect at any time and without providing a reason, by sending an appropriate declaration of intent electronically to: shop@piagtea.com, or in writing to: PIAG TEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec, Poland. Deleting the Account takes place immediately and constitutes termination of the agreement for the Account service by the Customer.

8. The Service Provider may terminate the agreement for the Account service at any time with 14 days’ notice, only for valid reasons, which include in particular:
   a) changes in applicable laws directly affecting the provision of the Account service or agreements concluded at a distance,
   b) violation of the Terms and Conditions by the Customer, as well as the Customer’s use of the Online Store in a manner that violates the law, good practices, or principles of social coexistence,
   c) changes in the manner of providing services due to technical reasons,
   d) lack of Customer activity in the Online Store and lack of logging into the Account for at least 3 years, which is related to personal data protection,
   e) closure or liquidation of the Online Store.

9. Termination of the Account service agreement by the Service Provider takes place by sending an appropriate declaration of intent to the Customer to the email address provided during registration or in writing to the Customer’s mailing address.

§ 9 Orders Service

1. The Customer may place orders for Goods available in the Online Store’s offer 7 days a week, 24 hours a day.

2. To place an order, the Customer must perform the following steps:
   a) select the desired Good available in the Online Store,
   b) confirm the selection by clicking the “Add to cart” button,
   c) go to the cart, where it is possible to continue shopping by clicking the “Back” button, or finalize the purchase by clicking the “Checkout” button,
   d) in the shopping cart, it is possible to increase/decrease the quantity of selected Goods, as well as to remove Goods independently. Additionally, the Customer may enter a discount coupon, if they possess one.

3. In the next step, the Customer decides how to place the order. The Customer has the following options:
   a) log in to the Account – an option available to Customers who are registered users of the Online Store; to log in, the Customer provides a login, password, and clicks the “Log in” button,
   b) order without logging in – an option available to Customers without a registered Account; the Customer places an order by skipping the registration and login procedure, using the order form by clicking the “Without logging in” button,
   c) register an Account – an option available to Customers who are not registered in the Online Store; to register an Account, the Customer clicks the “Create Account” button and then provides their email address and sets a password.

4. During the ordering process, until the moment the “Order and Pay” button is clicked, the Customer may modify the order, in particular with regard to the selection of Goods, delivery method, payment method, and address details provided in the order form.

5. In order to receive a VAT invoice, the Customer must inform the Seller at the time of purchase that they are purchasing the Good as an Entrepreneur (taxpayer). Such notification is made by clicking the “I choose an invoice” button and providing the Company name and VAT number.

6. After completing the order, the Customer places the order by clicking the “Order and Pay” button. Placing an order by the Customer constitutes an offer to the Seller to conclude a Sales Agreement for the Goods covered by the order. The offer is binding on the Customer if the Seller promptly confirms its receipt.

7. After placing the order, the Seller sends confirmation of the order to the Customer’s email address. Following confirmation of the order, the Seller sends confirmation of acceptance of the order for processing. At the moment the acceptance of the order is confirmed, the Sales Agreement between the Customer and the Seller is concluded. Confirmation, provision, recording, and securing of the content of the concluded Sales Agreement takes place by sending the Customer an email containing confirmation of the conclusion of the Sales Agreement.

8. The Customer agrees to the Seller issuing an electronic invoice. Each electronic invoice will be provided to the Customer via email as a PDF attachment, sent to the email address indicated by the Customer in the order (software required to open PDF files, e.g., Adobe Acrobat Reader). The Seller issues and provides invoices electronically in a way that guarantees the authenticity of their origin and the integrity of their content.

9. The Customer’s consent to the issuance and sending of invoices in electronic form does not exclude the Customer’s right to receive invoices in paper form. The Customer may withdraw their consent referred to in paragraph 8 at any time. In the event that the Customer does not accept the issuance and sending of invoices in electronic form, or in other justified cases (e.g., technical problems on the part of the Seller), the Seller will issue a paper invoice and deliver it to the correspondence address indicated by the Customer.

§ 10 Prices of Goods

1. The prices of Goods indicated on the Online Store’s website are given in Polish zloty and are gross prices – they include taxes, including value-added tax (VAT).

2. Prices do not include delivery costs. The delivery cost depends on the chosen delivery method of the Good. The delivery method is selected during the ordering process. The Consumer is informed about the total price including taxes for the Good, as well as the delivery costs and any other charges, or, where it is not possible to determine their amount – about the obligation to pay them, during the ordering process and at the time of the Consumer’s declaration of intent to conclude the Sales Agreement. 

§ 11 Payment for Goods

1. The Seller provides the following payment methods for orders fulfilled within Poland:
   a) payment by bank transfer to the Seller’s bank account,
   b) online payment via Paynow (mBank) – by credit card or instant transfer,
   c) payment on delivery, which may be settled as follows:
   -in the case of collection at the Sales Point – payment is made in cash,
   -in the case of delivery by courier – payment is made in cash to the courier upon receipt of the parcel.

2. For orders fulfilled outside of Poland (shipment within the European Union), the available payment method is bank transfer to the Seller’s bank account.

3. Payment by bank transfer should be made to the Seller’s bank account held at mBank S.A., account number: 67 1140 2004 0000 3502 8547 5538. Please include the order number in the transfer title.

4. Online payments via Paynow are processed by MBANK S.A., with its registered office in Warsaw (00-850), ul. Prosta 18, entered in the Register of Entrepreneurs of the National Court Register under number 0000025237, VAT ID (NIP): 5260215088, REGON: 001254524.

5. If payment by bank transfer to the Seller’s account is chosen, payment must be made within 7 days from the date of conclusion of the Sales Agreement.

6. If payment via Paynow (mBank) is chosen, payment is made at the moment the transaction is processed through the Paynow (mBank) system.

7. If payment on delivery is chosen, payment must be settled upon receipt of the parcel by handing the required amount in cash to the courier.

8. If payment upon collection at the Sales Point is chosen, payment must be made in cash at the time of collecting the Good.

9. If the Customer fails to make the payment within the time limit specified by the Seller, the Seller shall grant the Customer an additional deadline to settle the payment under the concluded Sales Agreement, of which the Customer will be informed in writing or by email. Together with the notice of the additional payment deadline, the Seller shall inform the Customer that if the deadline lapses without effect, the Seller shall be entitled to withdraw from the Sales Agreement. If the additional payment deadline granted by the Seller lapses without effect, the Seller shall provide the Customer with a written or electronic notice of withdrawal from the Sales Agreement pursuant to Article 491 of the Civil Code. 

§ 12 Delivery of Goods

1. The Seller delivers Goods within the territory of the Republic of Poland and to European Union countries via InPost Courier, InPost Parcel Lockers, and GLS (for shipments within the European Union).

2. The Seller delivers Goods without undue delay, no later than within 7 days, unless a different delivery time is specified in the description of the particular Good.

3. The delivery time is calculated as follows:
   a) in the case of payment by bank transfer – from the date the payment is credited to the Seller’s bank account,
   b) in the case of payment on delivery – from the date of conclusion of the Sales Agreement.

4. The Seller provides the following delivery and collection methods for Goods:
   a) InPost Parcel Locker (payment by bank transfer),
   b) InPost Courier (payment by bank transfer),
   c) InPost Courier – cash on delivery,
   d) personal collection at the Sales Point,
   e) GLS Courier (payment by bank transfer for shipments within the European Union).

5. Delivery of Goods to the Customer is subject to a fee, unless the Sales Agreement provides otherwise. The delivery cost is specified each time during the ordering process and at the time the Customer expresses their intent to conclude the Sales Agreement.

6. The Seller provides the option of personal collection of Goods at the Sales Point from Monday to Friday, between 10:00 a.m. and 4:00 p.m. The Goods will be ready for collection within 7 days from the conclusion of the Sales Agreement, unless a different collection period is specified in the description of the Good or during the ordering process. The time for preparing Goods for collection by the Customer begins on the date the payment is credited to the Seller’s bank account. The Seller shall notify the Customer that the Goods are ready for collection by email sent to the address provided during the ordering process or by telephone.

§ 13 Non-Conformity of Goods with the Agreement

1. The Seller is obliged to deliver Goods free from defects and in conformity with the Agreement. The Seller shall be liable to the Consumer or Entrepreneur with Consumer Rights for non-conformity of the Goods with the Agreement in accordance with the provisions of the Act of 30 May 2014 on Consumer Rights, as well as the provisions of the Civil Code of 23 April 1964, excluding the provisions of Book Three, Title XI, Division II.

2. Goods shall be deemed to conform with the Agreement if, in particular, they match:
   a) the description, type, quantity, quality, completeness, and functionality specified in the Agreement, and in the case of Goods with digital elements – also their compatibility, interoperability, and availability of updates,
   b) the fitness for any particular purpose for which they are needed by the Consumer or Entrepreneur with Consumer Rights, which was made known to the Seller no later than at the time of the conclusion of the Agreement and accepted by the Seller.

3. Furthermore, in order to be considered in conformity with the Agreement, Goods must:
   a) be fit for the purposes for which Goods of the same type are normally used, taking into account applicable laws, technical standards, or good practices,
   b) be supplied in the quantity and possess the qualities, including durability and safety, and in the case of Goods with digital elements – also functionality and compatibility, which are typical for Goods of the same kind and which the Consumer or Entrepreneur with Consumer Rights may reasonably expect, taking into account the nature of the Goods and any public statements made by the Seller, its legal predecessors, or persons acting on their behalf, in particular in advertising or on labeling, unless the Seller demonstrates that:
   • it was not aware of the public statement and could not reasonably have been expected to be aware of it,
   • prior to the conclusion of the Agreement, the public statement was corrected in the same or a comparable manner in which it was made,
   • the public statement did not influence the Consumer’s or Entrepreneur’s with Consumer Rights decision to conclude the Agreement,
   c) be delivered with the packaging, accessories, and instructions which the Consumer or Entrepreneur with Consumer Rights may reasonably expect to receive,
   d) be of the same quality as any sample or model made available to the Consumer or Entrepreneur with Consumer Rights by the Seller before the conclusion of the Agreement, and correspond to the description of such sample or model.

4. The Seller shall not be liable for non-conformity of the Goods with the Agreement within the scope referred to in § 13 sec. 3, if the Consumer or Entrepreneur with Consumer Rights was expressly informed, no later than at the time of the conclusion of the Agreement, that a specific feature of the Goods deviates from the requirements of conformity with the Agreement as defined in § 13 sec. 3, and expressly and separately accepted the lack of that specific feature.

5. The Seller shall be liable for any lack of conformity of the Goods with the Agreement that exists at the time of delivery and becomes apparent within two years from that time, unless the shelf life of the Goods, as determined by the Seller, its legal predecessors, or persons acting on their behalf, is longer. It shall be presumed that any non-conformity of the Goods with the Agreement which becomes apparent within two years from the time of delivery existed at the time of delivery, unless proven otherwise or unless such presumption is inconsistent with the nature of the Goods or the nature of the non-conformity.

6. The Seller may not invoke the expiry of the period for establishing non-conformity of the Goods with the Agreement referred to in § 13 sec. 5 if such non-conformity was fraudulently concealed.

7. If the Goods are not in conformity with the Agreement, the Consumer or Entrepreneur with Consumer Rights may request their repair or replacement.

8. The Seller may replace the Goods when the Consumer or Entrepreneur with Consumer Rights requests repair, or the Seller may repair the Goods when the Consumer or Entrepreneur with Consumer Rights requests replacement, if bringing the Goods into conformity with the Agreement in the manner chosen by the Consumer or Entrepreneur with Consumer Rights is impossible or would impose excessive costs on the Seller. If repair or replacement is impossible or would impose excessive costs on the Seller, the Seller may refuse to bring the Goods into conformity with the Agreement.

9. The Seller shall carry out the repair or replacement within a reasonable time from the moment the Consumer or Entrepreneur with Consumer Rights informed the Seller of the lack of conformity with the Agreement, and without undue inconvenience to the Consumer or Entrepreneur with Consumer Rights, taking into account the nature of the Goods and the purpose for which the Consumer or Entrepreneur with Consumer Rights purchased them. The costs of repair or replacement, including in particular the costs of postage, transportation, labor, and materials, shall be borne by the Seller.

10. The Consumer or Entrepreneur with Consumer Rights shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods from the Consumer or Entrepreneur with Consumer Rights at its own cost.

11. If the Goods are not in conformity with the Agreement, the Consumer or Entrepreneur with Consumer Rights may submit a declaration of price reduction or withdrawal from the Agreement if:
    a) the Seller has refused to bring the Goods into conformity with the Agreement in accordance with § 13 sec. 8 above,
    b) the Seller has not brought the Goods into conformity with the Agreement in accordance with § 13 sec. 9–10 above,
    c) the non-conformity of the Goods with the Agreement persists despite the Seller’s attempt to bring the Goods into conformity with the Agreement,
    d) the non-conformity of the Goods with the Agreement is so significant that it justifies a price reduction or withdrawal from the Agreement without first resorting to the remedies set out in § 13 sec. 7–10 above,
    e) it is evident from the Seller’s statement or circumstances that the Seller will not bring the Goods into conformity with the Agreement within a reasonable time or without undue inconvenience to the Consumer or Entrepreneur with Consumer Rights.

12. The Seller shall refund the amounts due to the Consumer or Entrepreneur with Consumer Rights as a result of exercising the right to a price reduction without delay, no later than within 14 days from the date of receiving the declaration of the Consumer or Entrepreneur with Consumer Rights regarding the price reduction.

13. The Consumer or Entrepreneur with Consumer Rights may not withdraw from the Agreement if the non-conformity of the Goods with the Agreement is insignificant. It shall be presumed that the non-conformity of the Goods with the Agreement is significant.

14. If the lack of conformity with the Agreement concerns only some of the Goods delivered under the Agreement, the Consumer or Entrepreneur with Consumer Rights may withdraw from the Agreement only in respect of those Goods, as well as in respect of other Goods purchased together with the non-conforming Goods, if it cannot reasonably be expected that the Consumer would agree to retain only the conforming Goods.

15. In the event of withdrawal from the Agreement, the Consumer or Entrepreneur with Consumer Rights shall promptly return the Goods to the Seller at the Seller’s cost. The Seller shall refund the price to the Consumer or Entrepreneur with Consumer Rights without delay, no later than within 14 days from the date of receipt of the Goods or proof of their return.

16. The Seller shall make the refund using the same payment method as that used by the Consumer or Entrepreneur with Consumer Rights, unless the Consumer or Entrepreneur with Consumer Rights expressly agrees to a different method of refund that does not involve any costs for them.

17. A complaint may be submitted in writing to the following address: PIAGTEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec, or electronically to the address: shop@piagtea.com.

18. The complaint should include the details of the person submitting the complaint (name, surname, correspondence address, telephone number, email address), an indication of the lack of conformity with the Agreement, and a request for the manner of bringing the Goods into conformity with the Agreement or a declaration of price reduction or withdrawal from the Agreement.

19. The Seller is obliged to respond to the complaint within 14 days from the date of its receipt.

§ 14 Warranty for Entrepreneurs

The Seller’s liability under the warranty for the Goods or for the lack of conformity of the Goods with the Agreement towards a Client who is an Entrepreneur is excluded (legal basis: Article 558 § 1 of the Civil Code). 

§ 15 Out-of-Court Complaint Handling and Redress Procedures

1. Detailed information on out-of-court complaint handling and redress procedures, as well as the rules of access to these procedures, are available at the offices and websites of district (municipal) consumer ombudsmen, Provincial Inspectors of Trade Inspection, and on the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl.

2. The Consumer may use the following out-of-court institutions for complaint handling and redress:
   a) submit an application to the Provincial Inspector of Trade Inspection for dispute resolution. The competent authority for the Seller is the Provincial Inspectorate of Trade Inspection in Poznań, Al. Marcinkowskiego 3, 60–967 Poznań (website: https://poznan.wiih.gov.pl),
   b) submit an application for consideration of the case before a permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection,
   c) use free legal assistance from municipal or district consumer ombudsmen,
   d) use free legal assistance provided via the Consumer Helpline at +48 801 440 220 and +48 22 266 76 76, available on business days from 10:00 a.m. to 6:00 p.m. (call cost according to the operator’s tariff).

3. A contact point operates at the President of the Office of Competition and Consumer Protection, providing Consumers with information on out-of-court resolution of consumer disputes. Assistance is provided by telephone at +48 22 55 60 333, via email at kontakt.adr@uokik.gov.pl, or in person at the UOKiK headquarters located at Plac Powstańców Warszawy 1, 00–950 Warsaw.

§ 16 Right of Withdrawal from the Agreement

1. A Consumer and an Entrepreneur with Consumer Rights who concluded a distance contract may withdraw from it within 14 days without giving any reason and without incurring any costs, except for the costs specified in § 16(8) and (9). To meet the deadline, it is sufficient to send a withdrawal statement before the expiry of the deadline.

2. A withdrawal statement may be submitted electronically to shop@piagtea.com or in writing to the following address: PIAGTEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec. The withdrawal statement may be submitted using the withdrawal form template attached as Appendix No. 1 to these Terms and Conditions. Using the form is for convenience only and is not mandatory. If the withdrawal statement is submitted via email, the Seller shall confirm receipt of the withdrawal statement by email.

3. The Consumer or Entrepreneur with Consumer Rights is obliged to return the Goods to the Seller or hand them over to a person authorized by the Seller to collect them immediately, but no later than within 14 days from the date of withdrawal from the Agreement, unless the Seller has offered to collect the Goods himself. To meet the deadline, it is sufficient to return the Goods before its expiry. The Goods should be returned to the Seller’s address.

4. The withdrawal period begins:
   a) for an Agreement under which the Seller delivers Goods while being obliged to transfer ownership – from the moment the Goods are taken into possession by the Consumer, Entrepreneur with Consumer Rights, or a third party indicated by them other than the carrier,
   b) for an Agreement covering multiple Goods delivered separately, in batches, or in parts – from the moment the last Good, batch, or part is taken into possession.

5. In the event of withdrawal from a distance Agreement, the Agreement shall be deemed not concluded. If the Consumer or Entrepreneur with Consumer Rights submitted a withdrawal statement before the Seller accepted their offer, the offer ceases to be binding.

6. The Seller is obliged to refund all payments received from the Consumer or Entrepreneur with Consumer Rights, including delivery costs, immediately, but no later than within 14 days from the date of receipt of the withdrawal statement.

7. The Seller shall refund the payment using the same payment method used by the Consumer or Entrepreneur with Consumer Rights, unless the Consumer or Entrepreneur with Consumer Rights has expressly agreed to a different method that does not involve any costs for them. If the Seller has not offered to collect the Goods, he may withhold the refund until he has received the Goods back or until the Consumer or Entrepreneur with Consumer Rights has provided proof of having sent back the Goods, whichever occurs first.

8. The Consumer or Entrepreneur with Consumer Rights shall only bear the direct cost of returning the Goods.

9. If the Consumer or Entrepreneur with Consumer Rights has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the additional costs incurred by the Consumer or Entrepreneur with Consumer Rights.

10. The Consumer or Entrepreneur with Consumer Rights is liable for any diminished value of the Goods resulting from their use beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

11. The right to withdraw from a distance Agreement does not apply to the Consumer or Entrepreneur with Consumer Rights with respect to Agreements:
    a) for the provision of services, where the Seller has fully performed the service with the explicit consent of the Consumer or Entrepreneur with Consumer Rights, who was informed before the performance began that they would lose the right of withdrawal once the service was fully performed by the Seller,
    b) where the subject of performance is non-prefabricated Goods, manufactured according to the Consumer’s or Entrepreneur with Consumer Rights’ specifications, or clearly personalized to meet their individual needs,
    c) where the subject of performance is Goods delivered in sealed packaging which, once opened, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
    d) where the subject of performance is Goods which, by their nature, are inseparably combined with other Goods after delivery,
    e) where the subject of performance is Goods that are liable to deteriorate rapidly or have a short shelf life.

§ 17 Complaints Regarding the Provision of Electronic Services

1. Complaints concerning services provided electronically may be submitted via email to: shop@piagtea.com or in writing to the following address: PIAGTEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec.

2. A complaint should include the subject of the complaint together with justification, as well as the contact details of the complainant (name, surname, correspondence address, email address).

3. The Service Provider shall respond to the complaint promptly, no later than within fourteen days from the date of its receipt, sending the reply in the manner chosen by the Service Recipient.

§ 18 Personal Data

1. The controller of personal data is PIAGTEA sp. z o.o., with its registered office in Wągrowiec, ul. Ks. Wujka 15A, 62–100 Wągrowiec, entered into the Register of Entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 9th Commercial Division of the National Court Register under KRS number: 0000986200, NIP: 766-200-74-99, REGON: 522766086.

2. The data controller may be contacted by email at: shop@piagtea.com or in writing at: PIAGTEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec.

3. Purposes, legal bases, and retention periods for personal data:
   a) for the purpose of providing the Newsletter service, based on the individual’s consent (legal basis: Article 6(1)(a) GDPR), until the consent is withdrawn,
   b) for the purpose of providing the Account service (legal basis: Article 6(1)(b) GDPR), for the period necessary to perform the agreement, and thereafter for the period corresponding to the statute of limitations for claims,
   c) for the purpose of concluding and performing the Sales Agreement (legal basis: Article 6(1)(b) GDPR), for the period necessary to perform the agreement, and thereafter for the period corresponding to the statute of limitations for claims,
   d) for the purpose of fulfilling tax obligations arising from tax law (legal basis: Article 6(1)(c) GDPR), for the retention period specified by tax law,
   e) for the purpose of fulfilling accounting obligations arising from the Accounting Act (legal basis: Article 6(1)(c) GDPR), for the retention period specified by accounting regulations,
   f) for the purpose of pursuing claims or defending against claims, which constitutes the legitimate interest of the controller (legal basis: Article 6(1)(f) GDPR), for the period corresponding to the statute of limitations for claims.

4.   The Data Controller may process the following personal data: email address, first name, surname, delivery address, telephone number, email address, VAT ID number, company name, bank account number.

5.   The Data Controller does not share Clients’ data with other entities, except for:
   a) courier companies handling shipments on behalf of the Data Controller,
   b) banks where necessary for settlements,
   c) entities processing electronic or card payments,
   d) authorized state authorities, in particular the Police, Prosecutor’s Office, President of the Personal Data Protection Office, and the President of the Office of Competition and Consumer Protection.

6.   Furthermore, Clients’ personal data may be disclosed to entities processing data on behalf of and under the instructions of the Data Controller, based on a data processing agreement, for the purpose of providing specific services to the Data Controller, such as IT services, hosting services, and accounting services.

7.   Providing data is voluntary; however, in some cases it may be necessary. The requirement to provide data applies in the following situations:
   a) conclusion of a Sales Agreement. Failure to provide the personal data necessary to conclude and perform the agreement will result in the inability to conclude such an agreement,
   b) registration of an Account. For Account registration, it is necessary to provide the data indicated in the registration form. Failure to provide such data will prevent Account registration,
   c) due to the Data Controller’s statutory obligations. Such obligations include processing personal data to fulfill tax obligations and maintain accounting records. Failure to provide the required data will result in the inability to fulfill these obligations.

8.   Every data subject has the right to:
   a) access their personal data (Article 15 GDPR),
   b) receive a copy of their data (Article 15(3) GDPR),
   c) rectify their data (Article 16 GDPR),
   d) erase their data (Article 17 GDPR),
   e) restrict processing (Article 18 GDPR),
   f) data portability (Article 20 GDPR),
   g) object to processing (Article 21 GDPR),
   h) withdraw consent at any time and without providing a reason, where consent has been given for the processing of personal data.

9.   To exercise the above-mentioned rights, the data subject should contact the Data Controller and indicate which right they wish to exercise and to what extent. A request to exercise data subject rights may be submitted via email at: shop@piagtea.com or in writing to: PIAGTEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec.

10.   A response to the request will be provided within one month of its receipt, to the email address from which the request was sent. In the case of requests submitted in writing, the response will be sent by registered mail to the address indicated by the applicant, unless the content of the request indicates a preference for a reply by email.

11.   The data subject has the right to lodge a complaint with the supervisory authority responsible for personal data protection, which in Poland is the President of the Personal Data Protection Office.

§ 19 Illegal Content, Content Moderation, and Appeals Procedure

1. The provisions of this paragraph arise from Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) insofar as they apply to the Online Store and the Service Provider.

2. The Service Provider designates a single point of contact enabling direct communication between the Service Provider and the authorities of Member States, the European Commission, and the Board for Digital Services, and enabling Service Recipients to communicate directly, promptly, and in a user-friendly manner with the Service Provider by electronic means, for the purposes of applying the Digital Services Act. The Service Provider provides the following contact address: shop@piagtea.com. The Service Provider designates Polish as the language of communication for the point of contact.

3. The Online Store makes available intermediary services within the meaning of the Digital Services Act. These services include adding reviews of Products or the Seller and posting comments under blog entries published within the Online Store.

4. The Service Provider also provides intermediary services through its business profiles on social media platforms Facebook and Instagram, including:
   a) enabling comments under published posts,
   b) publishing posts,
   c) posting reviews and ratings,
   d) other forms of interaction allowing Content to be posted on the aforementioned platforms.

5. Illegal Content means information which, in itself or by reference to an activity, including the sale of Products or the provision of services, is not in compliance with applicable law. Illegal Content may include, in particular, content infringing copyright, discriminatory, offensive, vulgar, or hate-inciting content, or otherwise infringing personal rights, as well as the presentation of Products and related information that does not meet specified legal requirements or infringes the rights of other entities.

6. The Service Recipient may not post, within the Online Store, Blog, or social media, the following types of Content:
   a) misleading,
   b) infringing personal rights or principles of social coexistence,
   c) written for remuneration,
   d) containing advertising or marketing content,
   e) containing vulgar or generally offensive content, with reviews and comments being verified for commonly recognized vulgar or offensive words,
   f) serving to conduct competitive activities against the Service Provider, e.g., aimed at promoting competing websites,
   g) contrary to good morals, in particular content that is offensive, pornographic, racist, or promoting violence,
   h) infringing third-party rights, such as copyright or intellectual property rights, or aimed at disclosing confidential information,
   i) containing links to other websites not previously approved by the Service Provider, in particular advertising or marketing links,
   j) serving to carry out activities prohibited by law, e.g., attempts at fraud or extortion of funds from others.

7. Any person or entity may notify the Service Provider of the presence of Content on the Online Store’s website that such person or entity considers to be Illegal Content. Notifications may be submitted to the following email address: shop@piagtea.com.

8. A notification must include all elements required under the DSA, such as:
   a) a sufficiently substantiated explanation of the reasons why the person or entity alleges that the reported Content constitutes Illegal Content,
   b) clear indication of the exact electronic location of the information, such as the precise URL or URLs, and, where applicable, additional information enabling the identification of the Illegal Content, depending on the type of Content and the specific type of service,
   c) the name and email address of the person or entity submitting the notification, except in the case of notifications concerning information considered related to one of the offenses referred to in Articles 3–7 of Directive 2011/93/EU,
   d) a statement confirming the good-faith belief of the person or entity submitting the notification that the information and allegations contained therein are correct and complete.

9. Upon receiving a notification referred to in paragraph 8 of this section, the Service Provider shall promptly confirm receipt of the notification to the notifier via email to the address indicated by the notifier. If the notification is incomplete, deficient, or contains errors, the Service Provider may request the notifier to supplement or correct the notification. If the notifier fails to supplement or correct the notification within 14 days of receiving the Service Provider’s request, the notification shall remain unconsidered.

10. The Service Provider shall verify the notification within 14 days from its receipt. The Service Provider shall conduct the verification in a non-arbitrary and objective manner, exercising due diligence.

11. Following verification, the Service Provider may permanently block or remove Illegal Content as Content infringing the Terms and Conditions, or determine that the Content does not infringe the Terms and Conditions. If the Content was previously blocked but is determined after verification not to infringe the Terms and Conditions, the Service Provider shall promptly reinstate the Content and notify the notifier, providing justification for its decision.

12. In the event of blocking or removing Content, the Service Provider shall promptly notify both the notifier and the person who posted the Content subject to blocking or removal, providing justification for its decision.

13. In the event of blocking or removing Content as non-compliant with the Terms and Conditions, or in the event of refusal to block or remove Content, both the Service Recipient who posted the Content and the notifier may submit an appeal under the rules set out in this section.

14. The Service Provider ensures that all appeals concerning Illegal Content shall not be reviewed in an automated manner; the verification of whether the blocking or removal of Content was justified shall be carried out by the Service Provider.

15. The Service Provider reserves the right to moderate Content provided by Service Recipients within the Online Store for compliance with the Terms and Conditions and applicable law. Moderation is carried out in good faith, in a non-arbitrary and objective manner, with due diligence, and may be undertaken on the Service Provider’s own initiative or as a result of a received notification, in order to detect, identify, and remove Illegal Content. The Service Provider has the right not to publish Content if it does not meet the above conditions.

16. If Illegal Content is detected, such Content may be blocked or removed. In the event of refusal to publish or removal of Content, the Service Provider shall notify the Service Recipient who posted the Content via email. The notification shall include justification for the decision to refuse publication or to remove the Content, together with information on the possibility of submitting an appeal.

17. An appeal against the Service Provider’s decision may be submitted within 14 days from the date of receipt of the Service Provider’s decision, via email to shop@piagtea.com or in writing to the Service Provider’s registered office address. The appeal should include: the name and surname of the appellant, contact details, and a detailed explanation as to why, in the appellant’s opinion, the Service Provider’s decision was incorrect and should be amended. Upon receipt of the appeal, the Service Provider shall promptly confirm receipt via email. Appeals shall be reviewed by the Service Provider within 14 days from the date of their receipt.

18. If the Service Provider obtains any information giving rise to a suspicion that a crime threatening the life or safety of an individual or individuals has been, is being, or may be committed, the Service Provider shall immediately notify the law enforcement or judicial authorities of the relevant Member State(s) and provide all available information on the matter.

§ 20 Final Provisions

1. Contracts concluded via the Online Store are concluded in the Polish language, in accordance with applicable law.

2. The Terms and Conditions are available free of charge on the Online Store’s website under the “Terms and Conditions” tab, in a form that allows them to be obtained, recorded, and reproduced using the ICT system employed by the Service Recipient.

3. The Seller reserves the right to amend the Terms and Conditions for valid reasons, in particular in the event of:
   a) changes in applicable laws necessitating modifications to the Terms and Conditions in order to ensure compliance,
   b) changes to the functionality of the Online Store, including the introduction of new electronic services, changes to existing electronic services, or the discontinuation of such services,
   c) changes to payment methods, delivery methods, or address details.

4. Amendments to the Terms and Conditions shall not affect orders placed or submitted, nor contracts of sale concluded, performed, or executed, which shall remain subject to the Terms and Conditions in effect on the date the order was placed by the Customer. The Seller shall publish the consolidated text of the Terms and Conditions on the Online Store’s website, indicating the effective date. Customers who have registered an Account in the Online Store shall be notified of any changes to the Terms and Conditions via email. Notification of changes shall be provided no later than 14 calendar days prior to the entry into force of the amended Terms and Conditions. The amended Terms and Conditions shall be binding upon a Customer who has registered an Account, unless the Customer terminates the service agreement relating to the Account within 14 calendar days from the date of receiving the email notification regarding the amendment.

5. In matters not regulated by these Terms and Conditions, the provisions of generally applicable Polish law shall apply, in particular the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws of 2024, item 1513), the Civil Code of 23 April 1964 (Journal of Laws of 2025, item 769), the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2024, item 1796), as well as other relevant provisions of generally applicable law.

6. Product images and other materials, in particular texts and graphics published on the Online Store’s website, constitute the property of the Seller or have been used by the Seller with the consent of third parties holding copyright thereto, and are protected under the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2025, item 24).

7. These Terms and Conditions shall enter into force on 26 September 2025.

Annex No. 1

MODEL WITHDRAWAL FORM
(This form should be completed and returned only if you wish to withdraw from the contract)

– Addressee: PIAGTEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec, e-mail address: shop@piagtea.com, telephone number: +48 510 184 181
– I/We() hereby give notice of my/our() withdrawal from the contract of sale of the following goods() / the contract for the supply of the following goods() / the contract for the performance of the following works() / for the provision of the following service()
– Date of conclusion of the contract()/receipt()
– Name(s) of consumer(s)
– Address of consumer(s)
– Signature(s) of consumer(s) (only if this form is submitted on paper)
– Date

(*) Delete as appropriate