“Buy, Recommend, Gain” Loyalty Program

§ 1

General Provisions

1. These Terms and Conditions of the “Buy, Recommend, Gain” Loyalty Program set out the rules governing the Program organized by PIAG TEA sp. z o.o. The Terms and Conditions define the rights and obligations of the Organizer of the Program and the individuals participating in it.

2. The Organizer of the “Buy, Recommend, Gain” Loyalty Program is PIAG TEA sp. z o.o. with its registered office in Wągrowiec, ul. Ks. Wujka 15A, 62–100 Wągrowiec, entered into the Register of Entrepreneurs maintained by the District Court of Poznań – Nowe Miasto i Wilda in Poznań, 9th Commercial Division of the National Court Register, under KRS number: 0000986200, NIP (Tax ID): 766-200-74-99, REGON: 522766086.

3. Contact details:

• Correspondence address: PIAG TEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec

• Email: shop@piagtea.com or biuro@piagtea.com

• Telephone: +48 510 184 181 (call cost according to operator’s tariff).

4. The purpose of the Program is to enable its Participants, under the rules set out in these Terms and Conditions, to obtain Discounts on purchases in the Online Store.

5. The Loyalty Program is conducted via the Online Store on the basis of these Terms and Conditions. The Program covers all goods available in the Organizer’s offer.

6. The Program begins on 1 September 2025 and continues until further notice.

7. The Loyalty Program is conducted throughout the territory of the European Union.

8. The Program is not available for orders placed by telephone or via email.

9. Within the Program, it is permissible to use discount codes generated outside the Loyalty Program. Products offered at promotional prices may also be purchased using codes generated under the Loyalty Program.

10. Participation in the Program is free of charge.

11. Participation in the Program is intended exclusively for consumers within the meaning of Article 22¹ of the Civil Code.

12. Definitions of terms used in these Terms and Conditions:

• Participant’s Account – an individual Account created by the Organizer.

• Organizer – PIAG TEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec, entered into the Register of Entrepreneurs maintained by the District Court of Poznań – Nowe Miasto i Wilda in Poznań, 9th Commercial Division of the National Court Register, under KRS number: 0000986200, NIP: 766-200-74-99, REGON: 522766086, share capital: PLN 50,000.00.

• Store Recommendation – inviting a friend to register and make purchases in the Store using the Participant’s individual referral link (recommend piagtea.com).

• Product Recommendation – sharing with a friend a unique link to a specific product in the Store.

• Loyalty Program / Program – the loyalty program under the name “Buy, Recommend, Gain” organized by PIAG TEA sp. z o.o., conducted in the Online Store in accordance with these Terms and Conditions.

• DISCOUNT – a reduction in the price of goods offered by the Organizer, obtained in accordance with the Loyalty Program.

• GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ EU L No. 119 of 4 May 2016).

• Online Store (hereinafter also referred to as the “Store”) – the online store operating at the web address https://piagtea.com.

• Participant – a natural person with full legal capacity, being a consumer within the meaning of Article 22¹ of the Civil Code, who has joined the Program.

§ 2

Conditions of Participation in the Loyalty Program

1. Joining and participating in the Program is voluntary.

2. A condition for joining the Program is the registration of an Account in the Store after clicking the “Log in / I don’t have an Account” tab or during the order process in the “Create Account” section.

3. The Participant is prohibited from undertaking actions aimed at circumventing the rules of the Program.

§ 3

Granting and Redemption of Discounts

1. Discounts are granted in accordance with the following rules:

• Purchases in the Store – 5% of the gross value of products for orders from PLN 200.00.

• Store Recommendation (recommend piagtea.com) – PLN 10.00 for a friend’s registration and 2% discount on the gross value of each of their subsequent orders (minimum PLN 100.00).

• Product Recommendation, i.e. sharing your unique referral link – 5% discount on the gross value of products purchased by a friend.

2. Only the price of purchased goods is taken into account when calculating the Discount. Shipping costs are not included in the calculation of the Discount.

3. Discount system for sales contracts: 5% discount for orders from PLN 200.00, which the Participant receives for purchases in the Online Store. A purchase shall be understood as the conclusion and performance of a distance contract. Discounts are not granted on delivery costs. Discounts are not exchangeable for cash.

4. Discount system for recommending the Store to another friend under the “recommend piagtea.com” service: A Participant who recommends the Store to another friend under the “recommend piagtea.com” service will receive PLN 10.00 for the friend’s registration and a 2% discount for each of the friend’s subsequent orders (minimum PLN 100.00). The Discount will be assigned to the Participant’s Account once the friend registers an Account in the Store and makes a purchase of goods in the Online Store for at least PLN 100.00. Discounts are not granted on delivery costs. Discounts are not exchangeable for cash.

5. Discount system for recommending products, i.e. sharing your unique referral link: A Participant who recommends a product, i.e. shares their unique referral link with another friend under the “Recommend Products” service, will receive a 5% discount calculated on the value of the purchased goods.

6. The validity of Discounts accumulated in the Program is 12 months from the date of their granting. If the Participant has not made a purchase in the Store within 12 months from the date the Discount was assigned to the Participant’s Account, the Discounts shall expire on the last day of the 12th full month, counting from the end of the month in which the Discount was assigned to the Participant’s Account. A discount code is generated after logging into the Account.

7. A discount in the form of a voucher can be activated in the shopping cart after it has been generated.

8. Discounts and the rights associated with them obtained under the Program may not be sold, transferred, or otherwise disposed of, in particular between different Accounts belonging to different Participants. They may not be the subject of any other transactions except those specified in this Program.

9. The Participant has no right to request the exchange of Discounts for cash or any other monetary equivalent.

§ 4

Termination of the Loyalty Program, Withdrawal from the Program

1. The Organizer reserves the right to terminate the Loyalty Program.

2. The Organizer shall inform Participants of the termination date of the Loyalty Program at least two months in advance via email.

3. Participants shall be entitled to use the Discounts granted to them until the date of termination of the Loyalty Program.

4. Upon the expiry of the last day of validity of the Loyalty Program, the Loyalty Program functionality within the User Account shall be deactivated.

5. A Participant may withdraw from the Loyalty Program at any time by submitting an appropriate declaration by email to: shop@piagtea.com or in writing to: PIAG TEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec.

6. The Participant’s withdrawal from the Loyalty Program shall take immediate effect.

7. Upon submission of the withdrawal from the Program, only the loyalty program functionality within the user’s account shall be deactivated.

§ 5

Exclusion, Blocking of the Participant’s Account in the Program

1. The Organizer may temporarily block a Participant’s Account in the Program or permanently exclude a Participant from the Program with immediate effect, only for valid reasons, in the following cases:

• the Participant violates the provisions of the Program,

• the Participant provided false personal data,

• the Participant impersonated another person.

2. During the blocking of the Participant’s Account, it is not possible to use the privileges of the Loyalty Program.

3. The Organizer may unblock the Participant’s Account if the reasons for the blocking cease to exist.

4. In the event of the Participant’s exclusion from the Program, the Loyalty Program functionality within the User Account shall be deactivated.

§ 6

Complaints

1. A Participant has the right to submit complaints regarding the operation of the Loyalty Program to the email address: shop@piagtea.com or in writing to: PIAG TEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec.

2. A complaint should include a description of the reason for the complaint together with justification, as well as the contact details of the person submitting the complaint.

3. The Organizer shall respond to the submitted complaint without undue delay, no later than within fourteen days from the date of its receipt, sending the response in the manner chosen by the Participant.

4. Complaints regarding products (non-conformity of goods with the contract) are considered in accordance with the purchase regulations available in the Online Store.

§ 7

Personal Data

1. The controller of personal data is PIAG TEA sp. z o.o. with its registered office in Wągrowiec, ul. Ks. Wujka 15A, 62–100 Wągrowiec, entered into the Register of Entrepreneurs maintained by the District Court of Poznań – Nowe Miasto i Wilda in Poznań, 9th Commercial Division of the National Court Register, under KRS number: 0000986200, NIP: 766-200-74-99, REGON: 522766086.

2. The Data Controller may be contacted by email at: shop@piagtea.com or in writing at: PIAG TEA sp. z o.o., ul. Ks. Wujka 15A, 62–100 Wągrowiec.

3. Personal data are processed for the purpose of carrying out the Loyalty Program. The Participant voluntarily provides the Organizer with personal data, in particular the data submitted in the registration form, i.e.: name and surname, correspondence address, email address, telephone number. The legal basis for the processing of personal data is Article 6(1)(b) GDPR. Such data are processed for the duration of the Loyalty Program, and thereafter for the period corresponding to the limitation period of claims.

4. The Controller does not disclose personal data to other entities, except for entities processing data on behalf of and for the Controller, on the basis of a personal data processing agreement concluded for the purpose of providing specific services to the Controller, such as IT services, in particular hosting, delivery or maintenance of IT systems, as well as accounting services.

5. The provision of data is voluntary, however, failure to provide the personal data required for the proper handling of the Loyalty Program will result in the inability to participate in the Program.

6. Every data subject has the right:

• to access their personal data (Article 15 GDPR),

• to obtain a copy of the data (Article 15(3) GDPR),

• to rectification (Article 16 GDPR),

• to erasure of data (Article 17 GDPR),

• to restriction of data processing (Article 18 GDPR),

• to data portability (Article 20 GDPR),

• to object (Article 21 GDPR),

• to withdraw consent at any time and without giving any reason, if the data subject has consented to the processing of personal data.

7. In order to exercise the above rights, the data subject should contact the Data Controller and inform them which right and to what extent they wish to exercise.

8. The data subject has the right to lodge a complaint with the supervisory authority responsible for personal data protection, which in Poland is the President of the Personal Data Protection Office.

§ 8

Final Provisions

1. The Terms and Conditions of the Loyalty Program are available free of charge on the Online Store’s website in the “Loyalty Program Terms and Conditions” tab, in a form enabling their acquisition, storage, and reproduction by means of the Participant’s ICT system. The Participant may store the content of these Terms and Conditions in any convenient manner (e.g., by saving them on a durable medium).

2. The Organizer reserves the right to introduce amendments to these Terms and Conditions of the Program during its duration; however, such amendments may not infringe upon rights already acquired by the Participants of the Program. The Participant shall be notified of any amendment at least 14 days prior to its entry into force via email. In the event of non-acceptance of the amended Terms and Conditions, the Participant has the right to withdraw from the Program. Amendments to the Terms and Conditions of the Program shall not affect the rights acquired by the Participant, including already concluded, ongoing, and performed sales agreements, as well as Discounts already granted to the Participant.

3. In matters not regulated by these Terms and Conditions, the provisions of generally applicable Polish law shall apply, in particular: the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws of 2024, item 1513), the Civil Code of 23 April 1964 (Journal of Laws of 2025, item 769), the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2024, item 1796), and other relevant provisions of generally applicable law.

4. These Terms and Conditions shall enter into force on 26 September 2025.